we got reports that some users are facing small issues while using duplicates cleaner, the issue isn’t in duplicates cleaner but regarding some PC configuration, hence we have compiled some of the common issues arising & fixes for them
Common issues arising are below
- Scanning is halted in the middle of the process
- Receiving error when trying to delete duplicates found
The common reason for these are regarding “Security settings” on drive, we request to configure them accordingly, please see on how to change the settings Here.
Note: The same fixes apply for Duplicates Cleaner Prime version too.
hi
please help me to fix this issue in my duplicate cleaner. I just bought the prime and still not working.
it is always says “File deletion halted abruptly error.”
please help me thanks.
Hi Mike,
we already received your support request, it shall be resolved, nothing to worry 🙂
down loaded today failed on tetrabite drive on security issues ..can I alter security on drive
Hi Bernard,
you can alter security on drive, make sure it’s not locked, also your windows version should be as stated in blog post Here.
File deletion halted abruptly error.
Please help.
I just downloaded it from the Win 10 store
Hi!
Please contact our support – support@kaeroscorps.com.
I purchased DP Prime tonight 7/4/18, and when I went into setting and deleted the Free DP icon, both Duplicate Cleaner Icons were gone. Now I don’t have either one . Did I do something wrong by deleting the Free DP icon? Will I have to repurchase DP Prime again?
Hi Del!
nothing to worry, your query is registered with us, expect a resolution very soon 🙂
I just bought the Prime app to delete duplicate photos and it does not work. the message pop up as the operation failed ! as one or more files have restricted read/write access. what can I do now ?
Hi San!
Your report is already registered with our support,so no worries 🙂
I have the same problem, but no issue…
Hi Hupe!
contact our support (support@kaeroscorps.com), the issue should be resolved.
thanks
I have the prime edition. It is beautiful, but I set it to clean one hard drive. It found 30,000 duplicate files. It cleaned the dupes out fine. I have 14,000 files left. It asks if I want backup copies. Yes, I do. So, I am supposed to check the box for the files that I want backed up. Do you really expect me to check the checkboxes for 14,000 files. Ugg. Fix this thing.
Hi Robert!
your issue is being addressed by our support team, don’t worry 🙂
hi im an average user and cant set permissions please help me delete permanately all duplicates found
Hi Bobby!
Please contact our support email (support@kaeroscorps.com), your issue shall be sorted out, have a great day 🙂
Necesito borrar mas de 95 gygas de archivos de música duplicados pero no me lo permite. mi disco duro es de 500 gygas y no he podido cambiar la capacidad de la Papelera de Reciclaje. Ayuda, por favor. Gracias anticipadas.
Enero 6 de 2018
Hola Pedro!
Vaya a la configuración de la aplicación y cambie el modo de eliminación de archivos duplicados a “Eliminación permanente”; si aún tiene problemas, háganoslo saber: tenga un gran día 🙂
I have succesfully used your Prime version to search for duplicate images. I then selected back up and they have moved to an external hard drive.
Am I correct in thinking that I do not have to select – ‘delete duplicates selected’ button as the duplicated original files have already been REMOVED from their original folders and not just COPIED across to the external hard drive?
Hi Smith!
The “Backup” procedure doesn’t move the files but copies the files to a safe location so that they can be retrieved later if required, once you had performed a backup you can proceed to click “Delete” to eliminate duplicates, if you still have any kind of concerns feel free to contact us, have a great day 🙂
Hi got 30GB of duplicate folders to delete, it says recycle bin is too small…. do you want to delete permanently, I click yes and then it brings up error …see solution done it twice with same result
thanks dave
Hi Dave!
you need not worry, please contact our support, the issue shall be resolved.
No it won’t! Still contact “Service”
Hi Snake!
what is the exact issue you are facing with our app ?
I set the permissions to full in all files and to delete not to trash ca. Still the same problem
Hi Temy!
please contact our support on this issue, it shall be resolved.
Super
Thanks.
ich kann nicht unnötige Daten löschen
Please contact our support detailing the issue.
these are only some specific files in a folder that cant be processed. so please give us the possibility to skip those files and continue the process until end!
Hi Leon
Possibility of selecting only required folders is available in our “Prime version”, you can upgrade to it at minimal cost & reap a lot of benefits, if you have any other concerns feel free to contact our support, have a great day 🙂
I just want too delete and not recycle, but it still will not let me, even though I set too delete.
Hi Frank
are you facing issue even after setting the delete option to “Permanent” ? , if so please contact our support so that we can sort out the issue.
Which files need to be re-configured? Help!!
Hi Lynne
Please follow the link we provide in the post (https://www.uwec.edu/kb/article/drives-establishing-windows-file-and-folder-level-permissions/) , if you are still facing issues please contact our support, we can arrange a remote session to get the issue resolved 🙂
its not deleting the files
Hi Harish
Are the folder permissions set as per above ? , if you are still facing issue please contact our support, we shall fix it if any found. have a great day 🙂
I have no idea which files need to be reconfigured. I am just a simple PC user who has not technical talents or cleverness.
Hi Ruth
we have planned a remote session for you, please don’t worry 🙂