we found that some users who are using windows 10 version 1809 (October update) are facing app crash issues, this version of windows has several bugs, for more info please see Here, we highly recommend users to stay on version 1803 & wait till microsoft releases stable update release.
The program deletes duplicate photos and music, but when I close the program, the duplicates are not deleted. Why?
Hi Con, are u using ‘drag & drop’ method ?
I need help. Have the prime version. No longer opens up. Was using it yesterday fine. Now I click on it to open and it doesn’t
Please file a ticket -> https://kaeroscorps.com/kchelp/submit-ticket
Hallo,
ich wollte wissen, ob die Gebühr für die Prime Version von 6,49 € einmalig ist oder monatlich 6,49 €?
Danke für Ihre Antwort.
MfG Jutta Knipp
Hallo Juta,
es ist einmal.
I paid for the app with the spirit that I it’s normal to pay for people’s work
What a deception !
First job I asked for is to get rid of duplicates that I know are in a specific folder, named “duplicates”…
So fine, it found the duplicates, “bravo”, but it found 7596 of them and ther is no way to do a batch selection !
I got to read and select 7596 files manualy because “the best app in the world” is unable to select all at once the content of 1 folder…
What I wonder is how those people do to pretend to be the “best in the world” unless they need to convince themselves that am a plouck…
I wasted my time and my money for something that is just… pfff
Hi Edgar,
our app automatically selects files for you, just uncheck the files you don’t need, if you don’t want to scroll long list of files then choose folders in small chunks & scan them, if you have any other concerns contact our support, have a great day 🙂
I downloaded the free app. Each time I try to delete files the “delete error” message comes up. What must I do?
Hey Oliver,
contact our support email (support@kaeroscorps.com), it should be mostly file permission related issue.
I am looking to purchase through MS store, if this application does not work will I be refunded?
Hi Tim,
yes!, if you are not satisfied you can get full refund 🙂
I purchased Duplicate cleaner prime and I made up a folder with pictures so it would be easy to find. I clicked on it for it to check and I know it has duplicates but it says it doesn’t. Can you help me with this? And if I need to contact your support how do I do that please.
Thank you, Teresa
Hi Teresa,
Please contact us from product support page to get your issue resolved.
Whenever I select a folder with photos in which I know there are duplicates and I click on “scan” a prompt at the top of the screen states there are no duplicates. What am I doing wrong???
(I just downloaded Duplicates Cleaner Prime onto Windows 10 this week so should have the most up to date version.)
Hi Perry,
Please contact our support.
I purchased duplicates cleaner prime installed it but it won’t open.
Hi Danny,
Please contact our support email, your issue shall be resolved.
I have purchased the Prime version so as to scan/delete multiple files in photos
However the process is tortuous as I have to select a folder in photos and then press an add button for the next folder then repeat the process ad infinitum. Why not simply allow me to select one folder then hit the shift key to select more folders as is common when selecting widows folders.
The current system is hardly an improvement on the free version.
Hi Nick,
don’t worry, we shall improve this in one of the upcoming updates.
El programa funcionaba muy bien, pero ahora solo me lee carpetas, los archivos sueltos ya no los detecta, ayuda por favor, me urge. muchas gracias
Hi Patricia,
Please contact our support detailing the issue, it shall be resolved 🙂
Van 2 correos que les envío y no he tenido ninguna respuesta. Me pueden ayudar pr favor, el programa era buenísimo y de pronto solo dejó de funcionar, y tengo la versión premium. Espero su ayuda por favor, gracias
Hi Patricia,
your support issue is registered, please recheck your email 🙂
I guess I should have tried to find this site before I purchased cleaner prime.
I assumed that with a 5 star rating, that I was making the correct choice.
I guess a solution for a Windows update from Nov. 2018 is not found yet here in Nov. 2019.
All I see is replies saying that all these customers problems will be resolved.
I can’t help but wonder if any of them have been resolved at all?
Oh and by the way Duplicates Cleaner Prime removed all my duplicate songs, but it also removed all of my songs. It did leave all of the song titles and album information. The problem is that the files are all empty so there is nothing for my music players to find other than the details of my songs.
Hi Kevin,
our app ”
“, it also prompts a warning prior to file deletion, we guess you have ignored all of them & “checked” all files, that is the reason they are deleted.
I keep getting an error message that something went wrong and to contact support. I have tried and have not had a return call or email. How do I contact your support
Hi Mike,
you issue is registered with our support, it shall be resolved soon, no worries 🙂
I cant get the compressed folders to show in D: They are there, but Duplicates Prime doesn’t show them. I have Windows 10 Version 1903.
Hi Laura,
If the compressed files are “genuine duplicates” they are flagged in our app, if you still require any assistance contact our support.
Tengo la versión de Windows 1903, septiembre 11, 2019, el programa no funciona ni en una carpeta ni en múltiples; la versión gratuita lo hizo una vez con carpeta de imágenes y una con música y me animé a comprar. Por favor hagan la mención en su anuncio de Microsoft Store de que no funciona con las actualizaciones de Windows para no caer en este error. Y espero que por favor, den una solución a este problema.
Hi Maria,
Please contact our support, your issue shall be resolved.
Anyone using windows 10 knows that it absolutely does not work. It won’t even work with Apps from microsoft. I have been trying the last 4 or 5 years trying to get working, you know how many duplicates have been remove?…….12. And that’s because I made up a file called These are duplicates. Most were over 200 MB (home video) and it still took a while. I have never even been able to delete a file in regular use. It does find them But crashes like Evel Knievel or Hangs. I give up.
Contact our support detailing the issue, your issue shall be resolved.
Bonjour, depuis pluseurs semaines dès que le scan arrive VERS la fin, le programme se ferme, surtout lorsqu’il s’agit de gros fichiers (plusieurs jours et images). Enfin pour ne pas perdre mes photos originales et classées, je suis maintenant obligées de cliquer sur supprimer et non pas sur sauvegarder les fichiers séléctionnés.
Hi Isabelle,
Please contact our support, your issue shall be resolved 🙂
Isabelle asks, in English:
“Since a few weeks, I also have problems with duplicate cleaner Prime, it starts, works and analyses… then suddenly closes. I have windows 10, what do you advise me to do?”
(my novice answer) 😊
These type of questions are all of your customers interested in, to see solutions for. I could say “check the maximum size of your Recycle Bin”, as some chunks of doublets could be, in my case, up to 40 gigabyte, and it will NOT place that in the bin, but asks me if I want to permanently delete it. Feels scary, but I have done so many times now and it work well.
(v.2.2.3 on Windows 10 Pro, absolute latest: v.1903 build 18362.295, Insider beta, dated June 6, 2019).
My pro version is not working correctly. I have 1700+ duplicate files and it takes a long time to scan. Once scanned I click delete and it gets to 99% and then sits for a few seconds and then acts like it finished. A notification pops up and states more than one error has occurred please contact support.
I have the option to delete permanently selected.
HI Josh,
your issue is being addressed by our support team, it shall be resolved 🙂
Hallo
Schön wäre wenn man mehrere Ordner auf einmal auswählen kann und die Ordner nicht alle einzeln auswählen muss.
Gruß Uwe
Hallo uwe,
Vielen Dank für Ihr Feedback, wir werden uns auf jeden Fall darum bemühen, es bald umzusetzen. Wir wünschen Ihnen einen schönen Tag 🙂
Depuis quelques semaines , j’ai aussi des problèmes avec duplicate cleaner prime, il se met ren route, travaille et analyse puis soudain se ferme. J’ai windows 10, que me conseillez-vous de faire?
Hi Isabelle,
Please contact our support email, your issue shall be resolved 🙂
Should I delete Prime, since it wont work with newer version of Windows?
Hi Frank,
for now please ‘uninstall’ it, once we receive updated stable build on our development environment we will push an update & intimate you the same, nothing to worry, have a great day 🙂
The app is still crashing and it’s June 2019 When is the new update going to be available?
Hi George,
Please contact our support email, your issue shall be resolved 🙂